Search Results

1

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Best face forward : why companies must improve their service interfaces with customers / Jeffrey F. Rayport, Bernard J. Jaworski.

by Rayport, Jeffrey F
Published 2005

2

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The Customer is boss : practical guide for getting what you paid for and more / John Tschohl.

by Tschohl, John
Published 1995

3

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Building a customer service culture : the seven service elements of customer success / by Mario Martinez, Bob Hobbi.

by Martinez, Mario, 1967-
Published 2009

4

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Good service is good business : 7 simple strategies for success / Catherine Devrye.

by Devrye, Catherine
Published 2001

5

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The innovator's dilemma : when new technologies cause great firms to fail / Clayton M. Christensen.

by Christensen, Clayton M
Published 1997

6

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Applying Sun Tzu's art of war in customer service / Khoo Kheng-Hor.

by Khoo, Kheng-Hor
Published 2002

7

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What's the secret : to providing a world-class customer experience.

by Di Julius, John R, 1964-
Published 2008

8

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What's the secret? : to providing a world-class customer experience / John R. DiJulius.

by DiJulius, John R, 1964-
Published 2008

9

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Tip menawan hati pelanggan / Zainuddin Zakaria, Ziadatul Hidayah Zakaria.

by Zainuddin Zakaria
Published 2008

10

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Making customer service happen : a simple and effective guide to achieving customer satisfaction while reducing your costs / Neville Lake & Kristin Hickey.

by Lake, Neville
Published 2000

11

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Customer intimacy : pick your partners, shape your culture, win togehter / by Fred Wiersema.

by Wiersema, Fred
Published 1996

12

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Pengurusan khidmat pelanggan : petua & teknik / Rahmat Ismail.

by Rahmat Ismail
Published 2001