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| LEADER |
00951cam a2200265 7i4500 |
| 001 |
0000010968 |
| 005 |
20160830090000.0 |
| 008 |
160830 my eng |
| 020 |
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|a 0072464267
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| 090 |
0 |
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|a HD 99980.5.D388 2003
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| 100 |
0 |
0 |
|a Davis, Mark M.,
|d 1944-
|e author
|
| 245 |
1 |
0 |
|a Managing services :
|b Using technology to create value /
|c Mark M.Davis, Janelle Heineke.
|
| 260 |
0 |
0 |
|a Boston:
|b McGraw - Hill / Irwin,
|c 2003.
|
| 264 |
|
4 |
|a ♭2003
|
| 300 |
0 |
0 |
|a xvii, 443 pages:
|b illustrations;
|c 27cm.
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| 336 |
|
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|a text
|2 rdacontent
|
| 337 |
|
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|a unmediated
|2 rdamedia
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| 337 |
|
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|a computer
|2 rdamedia
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| 338 |
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|a volume
|2 rdacarrier
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| 338 |
|
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|a computer disc
|2 rdacarrier
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| 650 |
0 |
0 |
|a Services indutsries --
|x Technology Innovations --
|x Management
|
| 650 |
0 |
0 |
|a Value analysis (Cost Control)
|
| 650 |
0 |
0 |
|a Customer relations --
|x Management
|
| 700 |
0 |
0 |
|a Heineke, Janelle N.
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| 999 |
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|a 0000022389
|b Book
|c Open Shelf
|e KKM HQ Library
|
