Cover Image

QR Code

Customer intimacy : pick your partners, shape your culture, win togehter /

Main Author:	Wiersema, Fred
Published:	Santa Monica, California: Knowledge Exchange, 1996.
Subjects:	Customer services Customer relations

Similar Items

Building a customer service culture : the seven service elements of customer success / by Mario Martinez, Bob Hobbi.
by: Martinez, Mario, 1967-
Published: (2009)

Making customer service happen : a simple and effective guide to achieving customer satisfaction while reducing your costs / Neville Lake & Kristin Hickey.
by: Lake, Neville
Published: (2000)

The Customer is boss : practical guide for getting what you paid for and more / John Tschohl.
by: Tschohl, John
Published: (1995)

Applying Sun Tzu's art of war in customer service / Khoo Kheng-Hor.
by: Khoo, Kheng-Hor
Published: (2002)

Tip menawan hati pelanggan / Zainuddin Zakaria, Ziadatul Hidayah Zakaria.
by: Zainuddin Zakaria
Published: (2008)

What's the secret : to providing a world-class customer experience.
by: Di Julius, John R, 1964-
Published: (2008)

Pengurusan khidmat pelanggan : petua & teknik / Rahmat Ismail.
by: Rahmat Ismail
Published: (2001)

What's the secret? : to providing a world-class customer experience / John R. DiJulius.
by: DiJulius, John R, 1964-
Published: (2008)

Best face forward : why companies must improve their service interfaces with customers / Jeffrey F. Rayport, Bernard J. Jaworski.
by: Rayport, Jeffrey F
Published: (2005)

Good service is good business : 7 simple strategies for success / Catherine Devrye.
by: Devrye, Catherine
Published: (2001)

Achieving impressive customer service : 7 strategies for the health care manager / Wendy Leebov, Gail Scott, Lolma Olson.
by: Leebov, Wendy
Published: (1998)

Customer service in health care : a grassroots approach to creating a culture of service excellence / by Kristin Baird.
by: Baird, Kristin
Published: (2000)

Managing customer value : creating quality and service that customers can see / Bradley T. Gale with Robert Chapman Wood.
by: Gale, Bradley T
Published: (1994)

30 days to social media success : the 30 days results guide to making the most of twitter, blogging, linkedIn, and facebook / Gail Z.Martin.
by: Martin, Gail, 1962-
Published: (2011)

Winning results with google adwords / Andrew Goodman.
by: Goodman, Andrew.
Published: (2009)

Etika sosial : satu peradaban dalam kehidupan sosial manusia / Rahmat Ismail.
by: Rahmat Ismail
Published: (1997)

Mengurus majlis & acara rasmi / Samsudin Wahab.
by: Samsudin Wahab, 1966
Published: (2003)

Halal dan haram dalam kehidupan / Akmal Mohd. Zain.
by: Akmal Mohd. Zain
Published: (2004)

The Referral of a Lifetime : The Networking System That Produces Bottom-Line Results...Every Day! Tim Templeton.
by: Templeton, Timothy L.,
Published: (2004)

THE BODY LANGUAGE OF DATING : Read His Signals, Send Your Own, and Gets the Guy TONYA REIMAN.
by: Reiman, Tonya,
Published: (2012)

JALAN PINTAS MERAIH HIDAYAH : 40 PRINSIP AGAMA / IMAN ABU HAMID MUHAMMAD BIN MUHAMMAD AL-GHAZALI, Perterjemah: Rojaya.
by: Ghazali, 1958-1111,
Published: (2010)

Indahnya Saat Bersama-Mu : Panduan Praktikal Qiamullail Nik Abdul Rahim Nik Andul Ghani dan Zahazan Mohamed.
by: Nik Abdul Rahim Nik Abdul Ghani,
Published: (2007)

TERIMA KASIH SI BABI HUTAN ISMAIL ARIFFIN@LEPAT.
by: Ismail Ariffin@Lepat,
Published: (2018)

Al-Fiqh Al-Wadhih : fiqah lengkap Muhmmad Bakar Ismail; penterjemah M Yusuf Sinaga....[et al].
by: Ismail, Muhammad Bakar
Published: (2008)

Panduan qurban, aqiqah dan khitan : ibadah yang amat digalakkan / penyusun Muhammad Husnan Karim.
Published: (2007)

Indahnya hidup bersyariat : modul fardhu ain diri, keluarga dan masyarakat sepanjang hayat / Ismail Kamus dan Mohd.Azrul Azlen Ab.Hamid.
by: Ismail Kamus
Published: (2009)

Soal jawab remeh-temeh tentang zakat tapi anda malu bertanya / Mohammad Nidzam Abdul Kadir.
by: Mohammad Nidzam Abdul Kadir, 1976-
Published: (2006)

HIMPUNAN KEPUTUSAN MUZAKARAH : JAWATANKUASA FATWA MAJLIS KEBANGSAAN BAGI HAL EHWAL UGAMA ISLAM MALAYSIA MENGENAI ISU-ISU SAINS & PERUBATAN : JAWATANKUASA FATWA MAJLIS KEBANGSAAN BAGI HAL EHWAL UGAMA ISLAM MALAYSIA MENGENAI ISU-ISU SAINS & PERUBATAN : HURAIAN & PENJELASAN.
Published: (2014)

Managing services : Using technology to create value / Mark M.Davis, Janelle Heineke.
by: Davis, Mark M., 1944-
Published: (2003)

Blue ocean strategy : how to create uncontested market space and make the competition irrelevant / W. Chan Kim, Reneþe Mauborgne.
by: Kim, W. Chan
Published: (2005)

Mengendali aduan pelanggan : mengubah kepada peluang / Jennifer Denham ; penterjemah, Mohd Rizal Saidin.
by: Denham, Jennifer
Published: (2000)

The Future of marketing : practical strategies for marketers in the post-internet age / C. N. A. Molenaar.
by: Molenaar, Cor
Published: (2002)

Rahsia jutawan-jutawan internet terbongkar / Irfan Khairi.
by: Irfan Khairi
Published: (2005)

Menjual perkhidmatan di internet : 3 langkah untuk menjana wang dan membina perniagaan internet yang berjaya / Osman Affan.
by: Osman Affan
Published: (2007)

Managing the national economy in challenging times : enhancing the delivery systems and mechanisms / editors; Jamaluddin Hj. Ahmad Damanhuri, Zulkurnain Hj. Awang, Sarojini Naidu.
Published: (2004)

Consumer behavior / Leon G Schiffman and Leslie Lazar Kanuk.
by: Schiffman, Leon G.
Published: (1991)

Marketing communications / Colin J. Coulson-Thomas.
by: Coulson-Thomas, Colin J.
Published: (1990)

Marketing plans : how to prepare them, how to use them / Malcolm H.B. McDonald.
by: McDonald, Malcolm H.B.
Published: (1990)

Rahsia blogger : membongkar rahsia buat duit dengan blog / Mohd Suhaimy Abu Bakar, Mohammed Farid Sulaiman.
by: Mohd Suhaimy Abu Bakar
Published: (2007)

Internet meneroka peluang : mula dari kosong / Khairul Nizam Zainal Badri.
by: Khairul Nizam Zainal Badri, 1975-
Published: (2008)