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| LEADER |
00692cam a2200193 7i4500 |
| 001 |
0000008298 |
| 005 |
20120723090000.0 |
| 020 |
0 |
0 |
|a 9780470196120
|
| 090 |
0 |
0 |
|a HF 5415.3.D5583 2008
|
| 100 |
1 |
0 |
|a Di Julius, John R,
|d 1964-
|
| 245 |
1 |
0 |
|a What's the secret :
|b to providing a world-class customer experience.
|
| 246 |
0 |
0 |
|a To providing a world-class customer experience
|
| 260 |
0 |
0 |
|a Hoboken, New Jersey:
|b John Wiley & Sons,
|c 2008.
|
| 300 |
0 |
0 |
|a xvi, 320 pages:
|b illustration;
|c 28cm.
|
| 504 |
0 |
0 |
|a Includes bibliographical references and index
|
| 650 |
0 |
0 |
|a Customer services
|
| 650 |
0 |
0 |
|a Customer satisfaction
|
| 650 |
0 |
0 |
|a Customer loyalty
|
| 999 |
|
|
|a 0000019511
|b Book
|c Open Shelf
|e KKM HQ Library
|
