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What's the secret :
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What's the secret : to providing a world-class customer experience.
Main Author:
Di Julius, John R, 1964-
Published:
Hoboken, New Jersey:
John Wiley & Sons,
2008.
Subjects:
Customer services
Customer satisfaction
Customer loyalty
Holdings
Description
Preview
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Physical Description:
xvi, 320 pages: illustration; 28cm.
Bibliography:
Includes bibliographical references and index
ISBN:
9780470196120
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