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| LEADER |
00754cam a2200193 7i4500 |
| 001 |
0000006537 |
| 005 |
20121101090000.0 |
| 020 |
0 |
0 |
|a 9781875889518:RM24.90
|
| 090 |
0 |
0 |
|a HF 5415.5.LAK
|
| 100 |
1 |
0 |
|a Lake, Neville
|
| 245 |
1 |
0 |
|a Making customer service happen :
|b a simple and effective guide to achieving customer satisfaction while reducing your costs /
|c Neville Lake & Kristin Hickey.
|
| 260 |
0 |
0 |
|a Warriewood:
|b Business + Publishing,
|c [2000?].
|
| 300 |
0 |
0 |
|a xi, 112p.:
|b ill.;
|c 23cm.
|
| 500 |
0 |
0 |
|a Includes index
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| 650 |
0 |
0 |
|a Customer services
|
| 700 |
1 |
0 |
|a Hickey, Kristin
|
| 740 |
0 |
0 |
|a A Simple and effective guide to achieving customer satisfaction while reducing your costs
|
| 999 |
|
|
|a 0000014984
|
| 999 |
|
|
|a 0000014984
|b Book
|c Open Shelf
|e KKM HQ Library
|