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Lean six sigma for service : how to use lean speed and six sigma quality to improve services and transactions /

Main Author: George, Micheal L
Published: New York: McGraw-Hill, 2003.
Subjects:
Six Sigma (Quality Control Standard)
Service industries -- > Quality control -- > Statistical methods

KKM HQ Library

Call Number: TS 156 GEO 2003
Accession Item Category Format Status Notes
12815 Open Shelf Book AVAILABLE

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