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What's the secret? :
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What's the secret? : to providing a world-class customer experience /
Main Author:
DiJulius, John R, 1964-
Published:
HOboken,New Jersey:
John Wiley and sons,
2008.
Subjects:
Customer services
Customer satisfaction
Customer loyalty
Holdings
Description
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Item Description:
Includes bibliographical references and index
Physical Description:
xvi, 320p: illc24cm.
ISBN:
9780470196120
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