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| LEADER |
00668cam a2200181 7i4500 |
| 001 |
0000003363 |
| 005 |
20140130090000.0 |
| 020 |
0 |
0 |
|a 0875848672
|
| 040 |
|
|
|a DLC
|
| 090 |
0 |
0 |
|a HF 5415.5 RAY 2005
|
| 100 |
1 |
0 |
|a Rayport, Jeffrey F
|
| 245 |
1 |
0 |
|a Best face forward :
|b why companies must improve their service interfaces with customers /
|c Jeffrey F. Rayport, Bernard J. Jaworski.
|
| 260 |
0 |
0 |
|a Boston, Mass.:
|b Harvard Business School Press,
|c 2005.
|
| 300 |
0 |
0 |
|a xxi, 262 p.:
|b ill.;
|c 25 cm.
|
| 504 |
0 |
0 |
|a Includes bibliographical references ([229]-247) and index
|
| 650 |
0 |
0 |
|a Customer services
|
| 700 |
1 |
0 |
|a Jaworski, Bernard J.
|
| 999 |
|
|
|a 11346
|b Book
|c Open Shelf
|e KKM HQ Library
|
