Best face forward : why companies must improve their service interfaces with customers /
Main Author: | |
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Other Authors: | |
Published: |
Boston, Mass.:
Harvard Business School Press,
2005.
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Subjects: |
Physical Description: | xxi, 262 p.: ill.; 25 cm. |
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Bibliography: | Includes bibliographical references ([229]-247) and index |
ISBN: | 0875848672 |