|
|
|
|
| LEADER |
00802cam a2200205 7i4500 |
| 001 |
0000003331 |
| 005 |
20140130090000.0 |
| 020 |
0 |
0 |
|a 9832473845
|
| 090 |
0 |
0 |
|a HF 5415.52 DEN 2000
|
| 100 |
1 |
0 |
|a Denham, Jennifer
|
| 245 |
1 |
0 |
|a Mengendali aduan pelanggan :
|b mengubah kepada peluang /
|c Jennifer Denham ; penterjemah, Mohd Rizal Saidin.
|
| 260 |
0 |
0 |
|a Petaling Jaya, Selangor:
|b Prentice Hall,
|c 2000.
|
| 300 |
0 |
0 |
|a ix, 250p.:
|b ill.;
|c 21cm.
|
| 440 |
0 |
0 |
|a Rahsia kejayaan
|
| 500 |
0 |
0 |
|a Translation of: Handling customer complaints : turning challenges into opportunities
|
| 504 |
0 |
0 |
|a Includes bibliographical references (p. 241-242) and index
|
| 650 |
0 |
0 |
|a Consumer complaints
|
| 700 |
0 |
0 |
|a Mohd Rizal Saidin
|
| 999 |
|
|
|a 11401
|b Book
|c Open Shelf
|e KKM HQ Library
|
| 999 |
|
|
|a 11733
|b Book
|c Open Shelf
|e KKM HQ Library
|
