Mengendali aduan pelanggan : mengubah kepada peluang /
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| Other Authors: | |
| Published: |
Petaling Jaya, Selangor:
Prentice Hall,
2000.
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| Series: | Rahsia kejayaan
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| Subjects: |
| Item Description: | Translation of: Handling customer complaints : turning challenges into opportunities |
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| Physical Description: | ix, 250p.: ill.; 21cm. |
| Bibliography: | Includes bibliographical references (p. 241-242) and index |
| ISBN: | 9832473845 |